![]() ![]() You may be asked for your Apple TV's serial number you can find it by checking one of three sources: ![]() It may be time to book a Genius appointment (opens in new tab) at a nearby Apple Store. This should send the Apple TV 4K into factory reset mode, which will erase all of your settings but should unfreeze your Apple TV. However, some users have had success by power cycling their Apple TV five or six times in a row by unplugging the Apple TV, waiting a minute, and then plugging back in the Apple TV. If you call Apple support for help, it's likely that you'll be asked to send in your Apple TV. The Apple TV 4K does not have a USB-C port, and so doesn't easily connect to your computer for a Finder Restore. How to reset your Apple TV back to factory settings Select the Apple TV from the Devices menu, then click Restore Apple TV.Plug your Apple TV into your computer using a USB-C cable (opens in new tab).Note: On macOS Mojave and older, your device appears in iTunes. If your Apple TV HD won't update, you can plug it into your Mac using a USB-C cable and restore it from Finder. ![]()
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